Payments and meter readings are due in our office no later than the 20th of each month. Your meter reading must be in the office by close of business on the 20th of each month to avoid a service charge. Water bills with an unpaid balance after the 20th of the month will be charged a penalty. User’s meter will be locked if not paid by the disconnect date shown on your water bill. In order to receive water again, the user will have to pay all charges plus a service charge. Meters will be unlocked during regular working hours-8:00AM to 4:00PM except in an emergency. In that event, an extra fee will be charged. Partial payments of water bills will not be accepted.
Never estimate your meter reading as a water leak could go undetected! If it appears that your are estimating your readings, we will have our servicemen check your meter and a service charge may apply.
For questions about your garbage service:
Jefferson County-Call Jefferson County Waste Management at 247-3747 or the County Judge at 541-5360
Cleveland County-Call Cleveland County Solid Waste at 325-6137